Info & Policies

Care and use

All tableware is food safe, lead free and dishwasher safe, however, gentle hand-washing is advised. Microwave use is not recommended as it can weaken the clay.

I do not recommend putting your pieces in the oven. Ceramics can crack if they are shocked by extreme temperatures, such as going from a cold fridge to a hot oven.

 

Return policy

Returns
Unfortunately, returns are not accepted. Due to the nature of handmade ceramics, each item is unique with individual differences in color and size. Slight variations from the online images are to be expected and are not a valid reason for return. If you have any questions prior to ordering, email me at bybuzzceramics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately with photos if the item is defective, damaged or if you receive the wrong item. I may not have replacement pieces, but I will see what I can do to make it right.

Refunds
In the event of an approved refund, you’ll be notified and automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund too.

 

Shipping

Shipping Method
Shipping is available to destinations within the United States. Items will be shipped from San Francisco, CA using USPS Priority Mail, which includes tracking and $50 insurance. Ready-to-ship items will be mailed within 5 business days of purchase. Made-to-order items will be shipped after the lead-time stated on the product page. If you would like to have your item sent rush or with any other special handling, please email me at bybuzzceramics@gmail.com prior to placing your order.

Packaging
In an effort to reduce waste, items will be packed using reusable materials that I have recycled.

Lost Items
I cannot be held responsible for items lost in the mail, so please be sure your address is correct when ordering.

Local Pickup
If you are able to pick up your items in person in San Francisco, you may use the code LOCAL at checkout for free shipping. I will contact you to arrange a meeting.

International shipping
Unfortunately due to the cost of shipping and fragility of items, international shipping is not available at this time.

 

Wholesale & Commissions

I am not accepting wholesale accounts and commissions at this time, though retail partnerships may be available! Please email me at bybuzzceramics@gmail.com to discuss availability and pricing.